strange things

B of A makes me tear my hair out

January 27, 2010 at 3:57 pm (Uncategorized) (bank of america, Communispace, crm, customer service)

I tried this online chat with B of A customer service thing the other day. It was even less like talking to a real person than dialing through an automated phone system. Along with many others, I’m fed up with B of A, so I said the following- and check out the automated response!

You: As soon as i figure out what’s going on with my account, i’ll be switching to Citizen’s Bank. This is not the first time I’ve had issues with B of A, and it’s not NEARLY the worst issue I’ve ever had… Not your fault personally, so thanks for the help and have a nice day. But I’m done doing business with B of A.
_: You are most welcome.  
_: We appreciate your business and thank you for choosing Bank of America and our Text Chat service.
_: Bye and take care.
Last text message received
Thank you for chatting with us. We value your feedback and would like to invite you to take a moment to complete a survey and tell us how we did today. The survey takes only a few moments to complete and will be presented to you upon closing this window.

Communispace is always saying it’s incredible what your customers will tell you if they think you’re listening. Well, I would have loved to let them know exactly what I thought of their services in the promised survey. However, the survey never appeared. That was the icing on the bad customer relationship management cake that is BofA.

In any case, my little checking account is too small for them to care about me and my business.

Let me know- what bank do you like/dislike and why? Any crazy B of A experiences?